How To Cancel or Reschedule Appointments

We have a couple of ways to change your appointments. One of the best features of our Timely Booking System is that it allows you to make amendments yourself. To do this, go to your confirmation email for the appointment you want to change and scroll down to the section above the Terms and Conditions. There will be a green square with the text’ View or Change my appointment’. Clicking this will take you to the system which will allow you to either reschedule the appointment for another day/time, cancel the appointment, or simply see when the appointment is. 

Example of Confirmation Email

If you do not see this green square in your email then one of two things have happened. Firstly you made an appointment which has multiple services in it (Volume Set and Brow Threading for example). Unfortunately the system is unable to make amendments to appointments with multiple services. The best thing to do is contact us through our email ([email protected]) or message us on our Facebook page. The second thing that may have happened is that your appointment is in the next 24 hours. We do not allow any changes to be made to appointments within 24 hours as it makes our Lash Artists schedule difficult. Please remember any appointments that are cancelled inside the 24 hour period or missed incur a 50% fee at your next appointment.

If you require any additional help in regards to managing your appointment please send us an email or message us on Facebook.

xoxo Empire Lashes & Beauty Team